Privacy Policy

Last updated: August 8, 2026

Scope note: This Privacy Policy applies only to this marketing website (maket.in and its subpages). It does not apply to the Maket software platform itself, which you deploy and operate on your own infrastructure. We have no access to, and do not process, any data that lives inside your deployment - including your contacts, messages, call recordings, or Twilio credentials. That data is yours, stored on your own servers, governed by your own privacy practices.

1. Information we collect on this website

We collect information you voluntarily provide and limited automatically-collected technical data:

Contact form submissions: name, email address, subject, and message content when you use the contact form or email us directly.
Analytics and cookies: if analytics tools are enabled on this site, we may collect standard technical data such as IP address, browser type, device type, pages visited, and referring URLs, typically via cookies or similar technologies.

We do not collect payment information on this website, as there is no hosted service or checkout flow to sign up for.

2. How we use this information

To respond to inquiries submitted through the contact form or email
To understand website usage and improve site content and performance
To communicate with prospective or existing customers about the Maket platform, licensing, or support

3. The self-hosted platform is out of scope

Because Maket is distributed as self-hosted software, your deployment - including any SMS/call content, contact lists, recordings, and your Twilio account credentials - runs entirely on your own infrastructure. We do not host, receive, transmit, or store that data. Any privacy obligations related to your end users' data (for example, your own customers whose phone numbers you message or call) are yours to manage as the operator of your deployment.

4. Data retention

Contact form and email correspondence is retained only as long as needed to respond to your inquiry and maintain reasonable business records, after which it may be deleted. Analytics data, where enabled, is retained according to the retention settings of the analytics provider in use.

5. Third-party services used by this website

This website may use third-party services for functions such as web analytics, hosting, or email delivery of contact form messages. These providers may process limited technical data (such as IP address) on our behalf, subject to their own privacy policies. We do not sell visitor data to third parties.

6. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of personal information we hold about you as a result of interacting with this website (for example, a contact form submission). To exercise these rights, contact us using the details below.

7. Children's privacy

This website is intended for business and technical decision-makers evaluating software and is not directed at children. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact us

Questions about this Privacy Policy can be sent to privacy@maket.in.