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Legal

Terms & Conditions

These terms govern your license to use the Maket software platform. Please read them before deploying or using Maket.

Last updated: August 8, 2026

1. Agreement to terms

These Terms & Conditions ("Terms") govern access to and use of the Maket software platform ("Maket," "the Software") provided by Maket ("we," "us," "our"). By obtaining, installing, or using the Software, you agree to be bound by these Terms. If you do not agree, do not use the Software.

2. License grant

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable license to install, deploy, and use the Software on your own infrastructure, in accordance with the specific licensing model under which you obtained the Software.

Licensing model placeholder: The exact commercial terms of your license - whether a one-time purchase, a subscription that covers ongoing updates and support, a per-instance license, or another model - will be specified in your order confirmation, license agreement, or invoice. Where this document and your specific license agreement conflict on commercial terms, your license agreement controls.

This license does not include any right to resell, sublicense, or redistribute the Software as a competing product, except as separately agreed in writing.

3. Acceptable use

You agree not to use the Software to:

  • Send unsolicited, unlawful, fraudulent, or deceptive messages or calls
  • Violate any applicable law or regulation, including telecommunications, anti-spam, and data protection laws in your jurisdiction
  • Circumvent or interfere with Twilio's (or any other third-party provider's) terms of service, security measures, or usage policies
  • Reverse engineer, decompile, or attempt to extract source code from the Software beyond what is permitted by your license or applicable law

4. Intellectual property

The Software, including its source code, design, and branding (excluding your own customizations and branding applied to your deployment), is and remains the property of Maket and its licensors. These Terms grant you a license to use the Software; they do not transfer ownership of any intellectual property rights.

5. Third-party services (Twilio and others)

Maket is designed to connect to third-party communications providers, primarily Twilio, using credentials and accounts that you provide and control. We are not a party to your agreement with Twilio or any other third-party provider. Your use of any such third-party service is governed entirely by that provider's own terms, pricing, and policies. You are solely responsible for:

  • Creating and maintaining your own Twilio (or compatible) account
  • All fees, charges, and usage costs billed by that provider
  • Compliance with that provider's acceptable use policies
  • Regulatory and compliance obligations tied to your use of SMS and voice services, including but not limited to TCPA and A2P 10DLC registration requirements

6. No warranty

The Software is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent such warranties cannot be excluded under applicable law. We do not warrant that the Software will be uninterrupted, error-free, or that any message or call sent through your Twilio connection will be delivered successfully.

7. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Maket, its officers, employees, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of or inability to use the Software, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms or the Software shall not exceed the amount you actually paid for the Software license in the twelve (12) months preceding the claim.

8. Twilio usage, compliance, and costs are your responsibility

You acknowledge and agree that all costs, fees, delivery outcomes, uptime, and regulatory compliance associated with your use of Twilio (or any other third-party provider) through the Software are entirely your responsibility. We have no visibility into, and no control over, your Twilio account, its billing, or its delivery performance, and we disclaim all liability arising from it.

9. Termination

We may suspend or terminate your license if you materially breach these Terms and fail to cure the breach within a reasonable period after notice. Upon termination, your right to use the Software ends, though you may retain your own data as it resides on your own infrastructure.

10. Governing law

Placeholder: These Terms shall be governed by and construed in accordance with the laws of [Governing Jurisdiction], without regard to its conflict of law principles. Insert your applicable jurisdiction before publishing this policy.

11. Changes to these terms

We may update these Terms from time to time. Continued use of the Software after changes take effect constitutes acceptance of the revised Terms. Material changes will be reflected by updating the "Last updated" date above.

12. Contact

Questions about these Terms can be sent to legal@maket.in.